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    • WE HAVE PERMANENTLY DISCOUNTED OVER 100 PRODUCTS INCLUDING ALL REBUILD KITS
    Have questions? Contact us.
    kontakt

    +420 773 744 102

    amail

    info@evbike.cz

    Complaint goods

    Before you make a complaint:

    1. Check the purchase document to see if the product is under warranty. If not, contact us and we will come up with a solution.
    2. If the product was purchased at another store, contact your dealer.
    Before you send a complaint:
    1. Make sure that the product is not mechanically damaged and there is no visible corrosion. Never ship mechanically damaged batteries. There is a risk of fire.
    2. Always send mid-drives without accessories (cranks, chainring).
    3. Ship the products completely cleaned.
    4. If you use your own power connector, install the original connector that came with the product before submitting a complaint.
    5. Pack the promotional items carefully.
    If you have any questions about your complaint or you do not know the advice, you can first call us at +420 775 278 273 before creating or sending a complaint.
    Address for sending a complaint:
    GEVIZO s.r.o. (EVBIKE)
    Českobrodská 7/34, Prague 9, 190 00
    Czech Republic

    Complaint form

    subtext-form-form3

    Complaint form

    Please provide a detailed description
    (address to send the claimed product back)

    Return address

    Please send the package to:

    GEVIZO s.r.o. (EVBIKE)
    Českobrodská 7/34, Prague 9, 190 00
    Czech Republic